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FAQ's

How do you protect my information when I buy from PureBabySlings.com?

All orders are encrypted with Secure Sockets Layer (SSL) technology. SSL encrypts sensitive information like your credit card number, name and address, so that it can’t be hijacked while being transferred across the Internet. Email is not encrypted so it’s not a good idea to submit your credit card information via email.

If you prefer to order by phone, simply call 1-888-324-9066.

How do I pay for my purchases?

You can pay with Paypal, MasterCard, Visa, American Express and the Discover Network.

Do I pay taxes on my purchases?

We charge MA State Sales Tax of 6.25% to orders that have a MA State billing address.

What shipping carriers do you use? How can I ship my package?

We ship via FedEx, USPS, or UPS.


Can I track my order?

Yes, you can track any order you make through our Web site.  Go to www.purebabyslings.com.

 

How do I send my purchases to more than one address?

If you are ordering multiple quantities of the same item and wish to send them to different addresses, please order them separately.  This will allow us to specifically understand where to ship your items.

How do I know if an item I want is in stock?

When you are shopping at PureBabySlings.com, you’ll see that each product you look at will be in stock.  All items listed are in stock and they will be removed when not in stock.

Can PureBabySlings.com slings be used on both shoulders?
Yes, you can buy one sling and wear it on either your left or right shoulder. The sling will function the same on either one.

What is the weight/age limit?
There is no age limit. The weight limit is around 35lbs, which is usually around 3 to 4 years of age.   Most children will stop wanting to be carried, and most parents will stop wanting to carry their child, before the child outgrows the sling.  

What is your return/exchange policy?
Please visit our
Return Policy screen.

What is your privacy policy?
We are committed to protecting your privacy and we do not sell or give your personal information to anyone. Your personal information includes your name/address/phone/email/payment information. We gather this information only for processing your order or contacting you about your order.

How long will it take to receive my order?
Most orders are shipped out within 24 hours! We will let you know by email if there is a delay.   Orders generally arrive within 3-5 business days.  

Do you ship outside of the US?
No, currently we do not ship outside of the US.  Please check back again as we may add this option in the future.  

How do I care for my sling?
Your sling should be machine washed in cold water and air dried to prevent shrinkage.   A warm iron may be used to touch it up.     

I don't know what size to order!
Please see our
sizing pages that is included in the description of each item.


My partner and I are very different sizes - will be both be able to use the same sling?
It is sometimes possible for 2 people of very different sizes to wear the same size pouch, but usually both parents will need to be fitted for their own pouch sling.  

Do I need a bigger sling when my baby gets bigger?
NO! Quite the contrary. Some people prefer a slightly smaller sling with an older baby. Once the baby is bigger, heavier and sitting on your hip all the time, you may need a smaller sling to hold the baby tight to your body. You can usually use the same sling by washing it in hot water and shrinking it in the dryer.

My husband and I are exactly the same size, can we wear the same sling?
Possibly, but probably not. Your husband will probably need one size smaller than you.

My baby is X months old. Do I need a smaller/larger sling? My baby is very big/small. Should I size up/down?
NO--the size of the sling is based on the wearer, not the age or size of the baby. Most parents wear the same size sling for a newborn as they do for a toddler. There may be a period of time from about 4-8 months when you may prefer a size up IF you want to continue to use the cradle carry. If you have a huge 6 month old that you still want to carry in the cradle carry, then you will need a bigger sling than you do with your newborn, and the sling will probably be too large to use for a hip carry.

My baby looks squished, is my sling too small?
Slightly squished is normal, but your baby shouldn't be uncomfortably tight. The swaddling effect of a snug sling is soothing for most babies.

How do I breastfeed in a pouch sling?
There are several possible positions--
The traditional cradle carry can be used by some women. Simply lower the edge of the fabric nearest your body. lift your shirt and latch baby on to the breast on the same side as the shoulder that the sling is. This works the best with young newborns and smallish breasts.

You can also use the "football" hold in the cradle carry, this seems to work better with larger breasts. Slide the baby around so that his/her body curves around your side. Baby's head should be in front of the breast opposite the shoulder that the sling is on (If the sling is on your right shoulder, you should be feeding the baby on your left breast). This also works great for feeding twins in two slings!

Another position is called the "reverse cradle". Baby's head should be in front of the breast opposite the shoulder that the sling is on. The baby's feet should be on the same side as the shoulder that the sling is on. The legs can either be curled up inside the sling, or a longer baby's legs can be dangling out the side.

An older baby or toddler in the hip carry can easily latch on to either breast. My daughter often falls asleep like this. It is surprisingly discrete and very easy.

My baby doesn't like the sling.  Am I doing something wrong?
Most babies like the snug, "swaddled" feeling of being in a pouch, but some take a little longer to get used to it. If your baby complains in the sling, here are some suggestions:

MOVE with baby in the sling. Walk, clean, vacuum if your baby likes the noise, talk, pat the baby, sway, bounce, dance, sing. The rhythmic motion is soothing, and your baby will be distracted.

Give the baby a few minutes to get used to it. As with anything new, being in a sling can takes getting used to. If your baby isn't crying, but is just "complaining" a little bit, give him a few minutes to adjust to being inside the sling. If he becomes very upset, take him out and try again later. The younger you start, the better, but any age baby can adjust to being carried in a sling. It just may take some time for your particular baby.

Relax! Your baby will sense your tension. If you are frustrated take a deep breath and RELAX, or try again later. It may be that just a change in position will make the difference with how your baby reacts to being inside the sling.

Hold your baby through the sling Put your baby in the sling, but continue to hold her with your arms as you normally would. As she begins to relax, gradually let go and let the sling take the place of your arms.

Feed your baby. Your little one may be more accepting of the sling if she is being nursed, bottle fed or given a pacifier.

 



 

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